Find Handmade ("we", "our", or "us") is committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).

1. Who We Are

Find Handmade is a UK-based business providing done-for-you email marketing services to UK businesses.

Contact Details:
Address: 7 Restormel Close, Basingstoke, Hampshire, RG23 8JB
Email: hello@findhandmade.co.uk

For the purposes of data protection law, Find Handmade acts as:

• A Data Controller for its own marketing and website data

• A Data Processor when handling client-provided data

2. Information We Collect

a. Information You Provide (via www.findmade.co.uk)

• Name

• Email address

• Business information (if applicable)

Collected via opt-in forms with clear tick-box consent.

b. Marketing & Engagement Data

• Email open rates

• Link clicks

• Interaction with email content

c. Client Data
We may process customer data (e.g., email lists) on behalf of our clients.

3. How We Use Your Information

We use personal data strictly for:

• Sending marketing emails (newsletters, offers)

• Contacting you regarding services

• Audience segmentation

• Analysing performance (open rates, clicks)

We do not use your data for unrelated purposes.

4. Lawful Basis for Processing

We rely on:

• Consent (opt-in via website)

• Legitimate Interests (service improvement and optimisation)

All communications comply with PECR.

5. Consent & Withdrawal

• Consent is collected via a tick-box opt-in

• Every email contains an unsubscribe link

• You can withdraw consent at any time and your data will be removed

6. Data Sharing

We do not sell or share your personal data for marketing.

We may share data with:

• Payment processor: Stripe (www.stripe.com)

• Email marketing platform: Systeme (www.systeme.io)

All providers are required to comply with UK GDPR.

7. Data Minimisation

We only collect data necessary for:

• Marketing communications

• Segmentation

• Service delivery

8. Data Retention

We retain data only as long as necessary, after which it is securely deleted.

9. Your Rights

You have the right to:

• Access your data

• Correct inaccuracies

• Request deletion

• Object to processing

• Withdraw consent

Contact: hello@findhandmade.co.uk

You may also complain to the Information Commissioner’s Office (ICO).

10. Data Security

We implement appropriate safeguards to protect personal data.

11. International Transfers

Where data is transferred outside the UK (e.g., via Systeme), appropriate safeguards are applied.

12. Updates

We may update this policy at any time. Updates will be posted on our website.

13. Contact

Find Handmade
7 Restormel Close, Basingstoke, Hampshire, RG23 8JB
Email: hello@findhandmade.co.uk